What we are doing to fix your issues

 
 
Repair progress report August 2010

Repair progress report August 2010

We are continuing to run our jeopardy management desk trial- read about it in the latest progress update ...
 
Provision progress report August 2010

Provision progress report August 2010

The new eChat service trial is still underway- it’s not too late to take part ...
 
Relationship Update July 2010

Relationship Update July 2010

Hear about the latest updates in terms of opportunities for you to interact with us on a regular basis and get the information and support you need.  We’ve now formed two different forums: the Broa...
 
Billing progress report July 2010

Billing progress report July 2010

Through our customer satisfaction programme you’ve told us that there are a number of billing issues that you would like us to address. The billing team put together three dedicated team to really f...
 
Creating better products together: check what we’ve done – and what’s next

Creating better products together: check what we’ve done – and what’s next

More time slots for engineers’ visits and a new service product option. More control over exactly what gets checked when you book a Special Fault Investigation (SFI). And more opportunities to steer...
 
 




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